Användarvillkor

1. Introduktion

Dessa användarvillkor ("Villkor") gäller för användning av WF SecurityCloud ("Tjänsten") som tillhandahålls av Webbfabriken AB (org.nr 559274-4816), ("vi", "oss", "vårt").

Genom att använda Tjänsten accepterar du dessa Villkor. Om du inte accepterar Villkoren ska du inte använda Tjänsten.

2. Tjänstebeskrivning

WF SecurityCloud är en AI-driven cybersäkerhetstjänst som:

• Blockerar hot och attacker i realtid
• Skyddar mot phishing, malware och andra cyberhot
• Tillhandahåller säkerhetsstatistik och rapporter
• Delar hotinformation mellan alla användare för gemensamt skydd

3. Licens och användning

3.1 Licensbeviljande

Vi beviljar dig en icke-exklusiv, icke-överförbar licens att använda Tjänsten enligt det antal enheter som din prenumeration omfattar.

3.2 Tillåten användning

Du får använda Tjänsten för att:

• Skydda dina system mot cyberhot
• Övervaka säkerhetshändelser
• Generera säkerhetsrapporter för intern användning

3.3 Otillåten användning

Du får INTE:

• Resell or distribute the Service
• Attempt to bypass security features
• Use the Service for illegal purposes
• Overload our systems with unnecessary requests

4. Payment

4.1 Pricing

Current prices are available on our website. All prices are stated excluding VAT unless otherwise specified.

4.2 Payment Terms

• Monthly payment: Invoiced in advance each month
• Annual payment: Invoiced in advance for the entire year
• Payment terms: 30 days net

4.3 Payment Methods

We accept:

• Card payment via Stripe
• Invoice via Fortnox
• Bank transfer

5. Data and Privacy

5.1 Your Data

You own all data generated by your use of the Service. We only use data to provide and improve the Service.

5.2 Security Data

IP addresses and domains from attackers are shared anonymously between all users to improve collective protection. This data is not linked to identifiable individuals.

5.3 Data Storage

All data is stored securely on our servers in Sweden. We do not use any cloud services or third-party providers for data storage.

6. Support and SLA

6.1 Support

Support is included in all subscriptions:

• Standard: Email support weekdays 9-17
• Enterprise: Priority support with guaranteed response time

6.2 Availability

We strive for 99.9% uptime for the Service. Planned maintenance is announced at least 48 hours in advance.

7. Warranties and Limitations of Liability

7.1 Service Provided "As Is"

We warrant that the Service functions substantially as described, but we cannot guarantee 100% protection against all threats.

7.2 Limitation of Liability

Our total liability is limited to the amount you have paid for the Service in the last 12 months. We are not liable for indirect damages or losses.

7.3 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our control.

8. Termination

8.1 Your Termination

You can cancel your subscription at any time. No refund is given for already paid periods.

8.2 Our Termination

We may terminate your account if you:

• Breach these Terms
• Do not pay invoices on time
• Use the Service in a way that harms other users

8.3 After Termination

Upon termination:

• Your access to the Service ends immediately
• Your data is deleted within 30 days
• You can request export of your data before deletion

9. Changes to Terms

We may update these Terms. For significant changes, we will inform you at least 30 days in advance via email. Continued use after changes constitutes acceptance of the new terms.

10. Applicable Law

These Terms are governed by Swedish law. Disputes shall primarily be resolved through negotiation. If this fails, the dispute shall be settled by Swedish court.

11. Contact Information